Refund and Returns Policy

Overview

Our refund and returns policy lasts 14 days for all items EXCEPT doormats (see policy below). If 14 days have passed since the RECEIPT your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, and undamaged, and in the same condition that you received it. It must also be in the original packaging. NOTE: WE DO NOT ACCEPT REFUNDS AND/OR EXCHANGES FOR CUSTOM AND/OR CUSTOMIZED ORDERS.

Additional non-returnable items:

Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Doormats

Once the order has been placed, there will be no modifications for any reason. We simply ask that you verify the wording on the mat before placing the order. No returns or exchanges will be accepted for orders that were submitted with incorrect spelling.

When can I request a replacement mat or return it?

To be eligible for a refund/replacement, please make sure that:

Firstly, customers have 15 days from the day they received their item to request a replacement or refund. Shipping and handling fees are not refundable in any case.

Secondly, each product has to be inspected carefully before being delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement item(s) or return for any of the following reasons:

The product itself is flawed.
The quality of the product is poor.
The final product is materially different than the design presented on our website.
The following information of the product is not the same as the order: type, size, color, printing content.

Lastly, since your order is made just for you, we are not responsible for returns or exchanges due to incorrect fit, spelling, or preference issues. Buyers assume all risks when choosing the style, fit, and spelling of their purchase.

Please contact us with your order number and a clear photo showing either the incorrect item, the poor quality of the product, or the damaged area of the item.

How do I return the items?

Please contact us at admin@foreverscorpio.com

Damaged/Incorrect OR Low quality Products

We guarantee to issue you a free replacement or return in the following situations:

The design was poorly printed.
You received a different size from what you ordered.
You received a different product from what you ordered.

Customized Items

Once the order has been placed, there will be no modifications for any reason. We simply ask that you verify size, wording, spelling, etc. before placing the order. No returns or exchanges will be accepted for custom orders UNLESS the following criteria is met:

The design was poorly printed.
You received a different size from what you ordered.
You received a different product from what you ordered.

THERE ARE ABSOLUTELY NO REFUNDS ON CUSTOM ORDERS, ONLY APPROVED EXCHANGES.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your card or original method of payment, within a certain amount of days that are out of our control.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@foreverscorpio with your order number in the subject line.

Sale items

Only regular priced items may be refunded. SALE ITEMS ARE FINAL AND WILL NOT BE REFUNDED.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@foreverscorpio.com and send your item to:

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to the specified address provided after we are notified of your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.